- Manage the operations of the Engineering department to ensure superior guest service and product quality
- Conduct walk-throughs and visually assess the safe and efficient maintenance and operation of the physical structure(s) of the hotel, all mechanical, electrical, HVAC systems and any other related equipment
- Verify completion of all routine maintenance on public spaces, meeting rooms, ballrooms, outlets, back of the house spaces and grounds. Verify completion of all repairs, replacement, renovation projects to offices and employee work areas.
- Adhere to all corporate required purchasing policies and controls, including, but not limited to, all outside contractor bids, budgets and schedules, as well as stay within budget guidelines
- Follow prescribed safety procedures and emergency plans for personnel and equipment by the company and according to local laws and regulations.
- Maintain effective energy management and preventative maintenance programs and conduct specific training for other operating departments on the safe and efficient use of equipment and energy in the hotel.
- Develop, recommend, implement and manage the Engineering department’s annual and long term goals
- Is an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation
- Effectively communicates to hotel team members
- Conducts a daily briefing with department team members on current key activities
- Anticipate and respond to guest issues and establish proactive processes to promote guest satisfaction. Ensure timely response to requests for services by guests, employees, and management to include repair or replacement of all interior fixtures and furnishings.
- Schedule all work to be done on a daily basis at minimum of inconvenience to guests and employees.
- Prioritise and carry out maintenance as requested by Departments on a daily basis to ensure the smooth running of all hotel departments.
The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.
Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.